NexWell Global – Terms & Conditions

(Last Updated: 2024)

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the website https://thenexwell.com (“Website”) and all services provided by NexWell Global FZCO (“NexWell”, “we”, “our”, “us”).

By accessing or using our Website or submitting a request through our forms or communication channels, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you must discontinue use immediately.

2. Company Information

Legal Entity: NexWell Global FZCO

Registration: IFZA Dubai – UAE

Registered Address: IFZA Business Park, Dubai Digital Park, Dubai, UAE

Email: info@thenexwell.com

Website: https://thenexwell.com

NexWell operates as a digital marketing, advisory, and patient referral service provider. We are not a medical provider. All medical procedures are performed exclusively by licensed healthcare institutions.

3. Scope of Services

NexWell provides:

  • Digital marketing and advertising services

  • Patient referral and international health tourism coordination

  • Clinic/hospital introductions

  • Non-medical consultation, information and guidance

  • Travel logistics assistance (when applicable)

NexWell does not provide medical diagnosis, medical guarantees, prescriptions, or clinical decision-making.

All medical decisions are made solely by the treating clinic or physician.

4. No Medical Advice – Legal Disclaimer

Information provided on this Website, via WhatsApp, email, online forms, voice messages, or through NexWell representatives is for informational and organizational purposes only.

Nothing provided by NexWell should be interpreted as:

  • Medical advice

  • A clinical assessment

  • A medical outcome guarantee

  • A substitute for a physician’s professional evaluation

All treatments, procedures, risks, complications, and clinical decisions are the responsibility of the licensed healthcare provider that the patient chooses to work with.

5. Referral Responsibility & Third-Party Providers

NexWell collaborates with independent clinics, hospitals, doctors, hotels, and transportation providers.

We do not own, operate, or control these entities.

Therefore, NexWell is not liable for:

  • Clinical outcomes

  • Medical malpractice

  • Treatment dissatisfaction

  • Delays or cancellations

  • Hotel or transfer service issues

  • Any third-party negligence

Patients voluntarily choose the healthcare provider and enter a direct relationship with that provider.

6. User Responsibilities

By using this Website or contacting NexWell, you agree that:

  • You provide accurate and truthful personal information.

  • You understand NexWell is not a medical institution.

  • You will verify treatment details directly with the clinic.

  • You are responsible for understanding your jurisdiction’s medical travel rules.

Users must be at least 18 years old to submit a consultation request.

7. Limitation of Liability

To the fullest extent permitted by applicable law, NexWell shall not be liable for any:

  • Direct, indirect, incidental, or consequential damages

  • Medical complications

  • Loss of data

  • Loss of business or profits

  • Emotional or physical harm occurring before, during, or after treatment

In any case, NexWell’s total liability shall not exceed USD 100, regardless of the nature of the claim.

8. Intellectual Property Rights

All images, text, logos, brand elements, layouts, and digital content on the Website are the exclusive property of NexWell Global and protected under applicable IP laws.

You may not copy, reproduce, modify, or distribute any content without prior written consent.

9. Privacy & Data Usage

NexWell collects information submitted through:

  • Website forms

  • WhatsApp chat

  • Email

  • Online ads

  • Cookies and analytics tools (Google Analytics, Meta, etc.)

Data is used exclusively for:

  • Consultation and communication

  • Treatment coordination

  • Improving service quality

  • Marketing analysis (anonymized)

A full Privacy Policy must accompany these Terms (I can prepare it upon request).

10. Cookies & Tracking Technologies

We use cookies for analytics, security, personalization, and advertising.

Users may disable cookies through their browser settings; however, some features may stop functioning properly.

11. Pricing, Quotes & Payment Terms

  • Treatment prices displayed on the Website are indicative and may vary according to the clinic’s final medical evaluation.

  • Payments for medical treatments are made directly to the clinic, not to NexWell.

  • NexWell may charge service fees only for marketing or consulting agreements, which are governed by separate contracts.

12. Modifications to the Website or Terms

NexWell reserves the right to modify or update the Website, these Terms, or any policy at any time without prior notice.

Continued use of the Website constitutes acceptance of the revised Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by the laws of Dubai, United Arab Emirates.

Any disputes shall be resolved exclusively at the Dubai Courts, unless otherwise mandated by UAE law.

14. Contact Information

For questions about these Terms, please contact:

Email: info@thenexwell.com

Website: https://thenexwell.com